FAQ

Welcome to the boring but very helpful part of our website. If we do not answer your question below, please feel free to write us some lines!

For Customers

General Information

Opening Hours
Our current opening hours are 11am-6pm.

COVID-19 Information 
Please note we are currently limited to 10 customers in the store at one time. Please note that our queue can get quite long, especially on Saturdays, so do make sure you give yourself plenty of time to get here!

Do you have any other shops?
We currently have satellite stores at Glasshouse Aleksi in Helsinki and BTWNLNS in Sydney.

Do you have a specific book/magazine?
Please send us an email or give us a call at +49 30 695 49 695 and we will find out for you!

Can I order a specific book/magazine?
We can try our best to order a specific book for you. Send us an email with as much information as you can and we will get in touch. Please note that it can take 2-4 weeks for a book to arrive. In some cases prepayment may be required. 

Can I subscribe to my favourite magazine?
We can notify you when new issues of your favourite magazines arrive. Drop us an email and we’ll add you to the list! 

Can I return something I bought in store?
You can return books or magazines within 14 days, with the original receipt, and only if they are unopened and in saleable condition. 

Can I buy a gift card for your shop?
Yes, you can! Drop by the shop at Auguststrasse 28 to pick one up. Please note that physical gift cards are only valid in-store - there is a different gift card for our online store. 

I would like to work at do you read me?! Are you hiring?
Please check the Jobs section of our website for the latest info.

Online Store and Services

I have a problem with my order/my order has not arrived
Please send us an email and we will do our best to help you out!

My order has arrived, but it’s damaged
Please send us an email with pictures of the damaged items and the box they arrived in. We will get back to you ASAP.

How much will it cost to ship to my country?
Shipping costs will be calculated at the checkout. Can I order online and pick up in store? Yes, you can! Just choose “store pick-up” at the checkout. We will send you an email when it’s ready to be picked up. 

Can I return something I bought online?
You can return books and magazines bought online within 14 days, as long as they are unopened and in saleable condition. Please include a copy of the below formula, filled out, otherwise we will be unable to accept your return. (insert Widerrufsformular here)

Can I buy a gift card online?
Yes, you can! (link). Please note that gift cards bought online can only be used in our online store - there is a different gift card for our shop. 

Can I specify which magazine cover I would like to have?
Yes, you can! Just write us a note at the checkout stage and we’ll do our best to make sure you get it. Any magazine with multiple different covers will have a note in the product page saying “comes with different covers”.

Surprise Subscriptions

I didn’t receive my Surprise for this month
Please send us an email and we will get in touch ASAP. I want to give the Surprise Subscription as a gift
easy! You can go through the subscription process as normal, and simply give your lucky friend’s name and address in the “shipping information” field. 

Can I customise my Surprise Subscription?
No, everyone gets the same magazine each month. If you are a business client, we offer customisable packages which you can find out about here(link).

For Business Clients, Publishers and Collaborators

I have published a book or magazine. How can I sell it in your store?
Please send us an email with some information about your publication, and some images or proofs. We’ll get back to you as soon as we can, but we are a small team and we receive many submissions every week so it may take some time. If you have a browsing copy of your publication you are welcome to send it to us, but please note we will not return unsolicited submissions. 

Our usual agreement with submissions is as follows:
We take the publication on commission, with a 40% discount on the cover price. If you are sending the books/magazines by post, you must pay the shipping costs. We do not pay upfront - the invoicing process follows only once we have sold all copies or after an agreed period of time. We do not take publications on firm sale and reserve the right to return any unsold books/magazines at any time.

I run a hotel/cafe/design agency/fashion studio/etc, and I would like to buy some magazines for my business. Is that something you offer?
Yes, it is! We offer a customisable service for business clients. Either you can give us a list of the magazines you would like to have, and we will collect them and send them to you on a monthly basis, or you can let us know what topics you’re interested in and we’ll make a selection for you. Send us an email with your preferences and your budget and we will get in touch.

I have a proposal for a business collaboration. How can I get in touch?
Please send us an email with some information concerning your proposal, and we’ll get back to you as soon as possible.