Versand
Do you ship internationally?!
We ship worldwide with some exceptions. Please check the ‘Country’ dropdown in the checkout if we deliver to your country. And please notice there will be extra charges if you live on an island. Lucky you! If your country is not in the list, please send us a short note.
How much will the shipping cost?!
Your order will be shipped climate-neutral with GoGreen and can be tracked. Shipping rates are dimension and weight-based and depend where on earth you’re living. Whenever possible we reuse packing material in immaculate condition to not produce more waste than necessary.
How do I know if my order got shipped?!
You will receive an Email informing you about the departure of your package. With the tracking number you will be able to track your parcel.
What if my order was damaged in transit ?!
In case your order arrives damaged please take some photos, especially when the box is damaged too and write us an Email. We’ll sort it out!
Zahlung
How can I pay?!
PayPal: You can pay with your PayPal account and use the deposited payment methods.
Credit Card: If you do not own a PayPal account, you can use your credit card via PayPal.
Gold Bars: just bring them here.
Bank transfer: You will receive an e-mail with our bank details after you place an order. We will immediately ship your order after we received payment.
Account name: do you read me?!
Bank: Commerzbank
IBAN: DE28 1208 0000 0094 0203 00
BIC: DRES DE FF 120
Verwendungszweck: [Order number]
How do I know that my purchase has been completed?!
After you completed your order you will receive a confirmation email with your all your details.
Something went wrong during the payment process. What can I do?!
Well, often it’s just a tiny thing we have to adjust! Just drop us an Email and we will take care of it. Done!